JOB OPENING: Helpdesk Technician

Helpdesk Technician
Stefanini Philippines, Inc. - Makati

Job Responsibilities:

• Provide technical end-user support via telephone, email, or web chat
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard procedures
• Able to communicate thoughts effectively; Agile and interactive
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements:

• Bachelor’s degree or vocational in IT-related courses is a plus
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
• Fresh graduates are encouraged to apply
• Above average English communication, verbal and written
• Excellent customer service skills
• Must consistently meet or exceed required performance criteria
• Able and willing to take several calls a day when necessary
• Familiarity and good working knowledge in PC hardware and software troubleshooting
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus
• Prior BPO experience in Technical Support is a plus
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts
• Must be amenable to work in Pasay City (along Roxas Boulevard)

Job Type: Full-time

For more info visit INDEED.

Job Opening Technical Recruiter

Job Wanted:  Technical Recruiter
Company: Stefanini


The Technical Recruiter, reporting to the Team Lead and Manager, provides phone and email contact support to potential Stefanini’s staffing candidates in order to maintain a continuous flow of qualified candidates.
Job Responsibilities:

• Conduct an end to end cycle of recruitment from opening to closing of candidate’s application not limited to searching, calling, qualifying, negotiating, job offer and placement.
• Provide recruiting expertise services to support the business needs of respective clients and make a difference in people’s lives by putting them to work in the right industry that matches their qualifications.
• Will work with any clients’ requisition not limited to IT Positions, Management, Finance, Marketing, Engineering and other Professional skilled positions
• Utilize proactive recruiting techniques and develop industry contacts to hire qualified and talented individuals who not only exhibit the technical skills needed to be a successful contributor but who also mirror our client’s culture and brand.
• Work as a team to meet common and individual goals.
• Provide on-going mentorship to less senior staff members on industry’s best practices in Internet research, sourcing, and candidates’ qualification. Successfully execute recruitment strategies and help brainstorm new recruiting techniques.
• Creatively recruit by developing strategic relationships and a solid network of IT Professionals in the industry.
• Market and sell Stefanini’s innovative recruiting ethics and values.

Skills, Licenses, Knowledge, Education and Training Requirements:

• Exceptional phone and telecommunication skills
• Call Center or Inside Sales background
• Ability to handle heavy outbound and inbound call volume
• Exceptional writing skills
• Proficiency with the Internet required
• A dedicated team player, goal oriented
• Has an aggressive career expectations to move to another level
• Computer skills and solid understanding of Microsoft Office applications (Word, Excel, Outlook, etc.)
• A technical background is a strong advantage.

Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Type: Full-time
Job Location:

• Makati

Required education:

• Bachelor's

Required experience:

• Recruitment: 5 years
• Sourcing: 5 years

Click here for more info: Indeed.com