JOB OPENING: Helpdesk Technician

Helpdesk Technician
Stefanini Philippines, Inc. - Makati

Job Responsibilities:

• Provide technical end-user support via telephone, email, or web chat
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard procedures
• Able to communicate thoughts effectively; Agile and interactive
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements:

• Bachelor’s degree or vocational in IT-related courses is a plus
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
• Fresh graduates are encouraged to apply
• Above average English communication, verbal and written
• Excellent customer service skills
• Must consistently meet or exceed required performance criteria
• Able and willing to take several calls a day when necessary
• Familiarity and good working knowledge in PC hardware and software troubleshooting
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus
• Prior BPO experience in Technical Support is a plus
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts
• Must be amenable to work in Pasay City (along Roxas Boulevard)

Job Type: Full-time

For more info visit INDEED.