Logistics Specialist—Hospital Customer Service
Job Description
Requisition ID: 1600100283W
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
With $71.3 billion in 2013 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world. Our worldwide headquarters is in New Brunswick, New Jersey, USA.
Johnson & Johnson has consistently received awards from prestigious organizations. Most recent recognitions include 2nd Rank in Barron's list of World's Most Respected Companies in 2010 and 4th Rank in Fortune's list of World's Most Admired Companies in 2010. (For more information, please visit www.jnj.com)
Logistics Specialist-Customer Service, Hospital Channel
One J&J Philippines, In-country Supply Chain
SCOPE OF THE ROLE AND BASIC PURPOSE
Reporting to the Hospital Logistics Officer, the role will support in meeting sales forecasts and increasing profit by striving for superior customer service. Job scope includes management of order to cash transactions and ensure compliant revenue recognition by working closely with the distributor. Job scope includes close coordination with Logistics Specialist – Hospital W&D and distributor to ensure efficient, compliant and best in class distribution, warehousing and logistics of hospital channel products.
PRINCIPAL DUTIES & RESPONSIBILITES
1. Point person on all invoicing related matters for Hospital Channel
2. Work closely with Finance and/or IT on the regular sales update per franchise to the local organization
3. Ensures system to system reconciliation of transactions and end of month inventory with 4PL
4. Ensures Order to Cash process compliance with SOX guidelines
5. Manages sales cut-off activities to meet company objectives
6. Provides inputs in Hospital Customer Connect Initiatives to achieve / improve the CTS
7. Ensures system support to drive order to cash efficiencies for total company
8. Review of backorder report to ensure backorders are valid
9. Works closely with Logistics Specialist W&D, Logistics Officer, Finance and Distributor on the regular destruction requirements and due diligence execution
10. Updates Sample Plan card monitoring and coordinates discrepancy with ZPC
11. Reviews and validates related distributor charges to ensure accuracy
12. Ensure Customer Service activities are aligned with the total Supply Chain strategies
13. Developing, implementing and administering systems, procedures, and processes, and providing effective warehousing & transportation services to meet customer service levels, revenue objectives, and compliance regulations while minimizing risk and overall costs.
14. Adherence and compliance to the Johnson & Johnson Credo as member and representative of the Johnson & Johnson Family of Companies, Foreign Corrupt Practices Act (FCPA), Healthcare Business Integrity Guide (HCBI), internal controls and Supply Chain policies, including ensuring third party service providers, vendors and sales intermediaries (4PLs) are compliant with FCPA and HCBI.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES/BEHAVIORAL REQUIREMENTS
Bachelor’s degree or equivalent; Thorough understanding of Customer Service and Logistics Operations for pharmaceuticals in the Philippines; Understanding and expertise on SAP modules, especially on sales & inventory module; A good grasp of the operational side of distribution and pharmaceutical industry; Good and clear communication skills, team player, ability to innovate and do things differently, hardworking, willing to learn, ready to handle challenging responsibilities, works well under pressure, agile and dedicated.
Primary Location: Philippines-National Capital-Manila
Organization: Johnson & Johnson (Philippines) Inc. (8385)
Job Function: Customer Service
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