Showing posts with label Food Panda Philippines. Show all posts
Showing posts with label Food Panda Philippines. Show all posts

Tuesday, August 25, 2015

Job Opening: Customer Service Representative

Job Opening in Pasig

Customer Service Representative

Food Panda Philippines, Inc. - Pasig


Responsibilities:
  •     Receive inbound calls regarding FOODPANDA
  •     Answer all queries concerning FOODPANDA and its delivery services
  •     Checking the correctness of all orders and contact the customer for confirmation
  •     Submit all correct orders to the targeted restaurants
  •     Document all calls using the Call Tracking System
  •     Answer emails and monitor responses so the customers are replied to in a timely fashion
  •     Have excellent knowledge of FOODPANDA and its operational procedures
  •     Provide quality customer service on every call
  •     Communicate clearly and effectively with participants
  •     Have good grammar and effective writing communication in English
  •     Promote good listening skills
  •     Manage length of calls
  •     Recognizing and managing assertive customer calls
  •     Promote teamwork and call center success
  •     Practice effective telephone techniques
  •     Organize and prioritize duties
  •     Listen to and critique recorded conversations for purposes of improving customer service skills

Qualifications:
  •     Completed at least 2nd year in college
  •     Above average English and Filipino communication skills (both oral and written).
  •     Highly proficient in MS Word, Power Point and Excel
  •     Dependable with proficient attention to detail
  •     Must be flexible with the ability to adapt to changes quickly and think conceptually.
  •     Courteous with strong customer service orientation
  •     Excellent listening and responding skills
  •     willing to work in Pearl Drive, Ortigas Center Pasig city

Required experience: 
    Customer Service Representative: 1 year

Visit Indeed website for more information.
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