Job Opening: Call Center Agents [Fort Bonifacio]

Job Position:  Call Center Agents

Description

Job Summary

 

Under the direction of the Team Managers, the primary objective of the Agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

 

Duties and Responsibilities 

• Respond to incoming customer inquiries by following techniques provided and approved by training.
• Effectively handle incoming customer call/e-mail inquiries within established periods.
• Basic comprehension of the product and familiar in a Windows-based environment
• Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.

Relationships

• Deals and Coordinates with co-agents, client callers and operations/production/team managers.

Qualifications

 

• Can type at least 25-35 wpm
• Possess demonstrated geography, spelling, listening and alphabetizing skills
• Professional telephone manner and good oral communication skills
• Ability to problem solve and offer alternative solutions appropriately
• Must be a team player but able to work independently
• Ability to work a variety of rotational shifts/days off, which may include some holidays and weekends
• Must be able to work occasional overtime as needed
• Excellent verbal and written communication skills
• Knowledge of MS Office software and functions
• Typing and data entry skills
• Ability to work in a flexible and challenging environment
• Has access to the internet and browses the net on a regular basis
• Must be energetic, articulate, committed and highly service oriented
• Demonstrated ability to grasp new concepts; understand new systems and quickly master key elements of job within training period
• Demonstrated attention to detail
• Upbeat, positive, enthusiastic personality
• Great people skills, including empathy, courtesy, and respect
• Strong verbal presentation skills, with a pleasant, professional and articulate telephone presentation
• Persuasiveness, confidence/ ability to handle rejection
• Creative problem-solving skills; ability to quickly assess customer issues
• Drive and self-motivation
• High ethics, common sense and good overall judgment

Job

 Customer Service Representative

Primary Location

 NCR-Fort Bonifacio

Schedule

 Full-time

 

Apply at NCOGroup.Taleo.com