Receptionist / Front Desk / Concierge - TAGUIG
CB Richard Ellis Philippines, Inc. - Taguig
CB Richard Ellis Philippines, Inc. - Taguig
Assists the Lead in monitoring and ensuring the daily functions of the Concierge and Telephone Operations team are delivered accordingly.
Responsibilities/Authorities
- Monitors the overall daily operational activities of Concierge and Telephone Operations.
- Attends and resolves client issues.
- Reviews, finalizes and submits monthly reports.
- Evaluates work performance of the team members.
- Maintains strong understanding of changing policies and procedure with team members.
- Sends out communications for the update on process improvements and Team’s performance.
- Checks and signs the time report of team members and submits to Team Lead for signature of overtime charges and vacation leaves.
- Informs the Team Lead on issues that need to be resolved quickly.
- In charge of arranging Team’s schedule on a monthly basis and as needed.
- Ensures that the team performs the following responsibilities:
- Locate recipient of incoming call using appropriate systems.
- Answer queries if appropriate, direct "questionable" calls to appropriate person to safeguard confidential information.
- Take complete and accurate written messages, if necessary.
- Actively participate on the fire safety team ensuring resident, visitor and guest safety in emergency.
- Receive, and entertain visitors, clients, vendors, applicants, etc.
- Coordinate with Security team on proximity cards issuance.
- Inform personnel of the visitor's arrival, coordinate with the security guard on each floor and direct to reserved space when requested.
- Provide location information of any event/meeting taking place in the office.
- Arrange for personal credit card payments; bank deposits with Mailing and Postal services.
- Coordinate with Mailing for timely delivery of courier, mails, postal services and packages.
Job Type: Full-time
Required education:
- Bachelor's
